Spa Manager

Position Summary:

We are seeking an experienced and passionate Spa Manager to lead the spa and wellness operations at our four-star hotel in Fes, Morocco. The Spa Manager will be responsible for overseeing all aspects of the spa experience — from staff management and guest satisfaction to financial performance and service innovation. This role is ideal for a leader who thrives on creating memorable, relaxing, and rejuvenating experiences for guests while driving team excellence and operational efficiency.

Key Responsibilities:

* Oversee day-to-day operations of the spa, including treatments, wellness programs, retail, and guest services
* Lead, train, and motivate a team of spa therapists, receptionists, and support staff
* Ensure exceptional guest experiences by maintaining high service and cleanliness standards
* Manage scheduling, bookings, and guest flow to maximize revenue and efficiency
* Develop and implement spa marketing strategies, promotions, and seasonal offers
* Monitor inventory and ensure proper stock levels of spa products and supplies
* Maintain compliance with health, safety, and hygiene regulations
* Prepare and manage the spa’s operating budget, revenue targets, and cost controls
* Stay updated on industry trends and introduce new services, treatments, or technologies to enhance the spa offering
* Collaborate with other hotel departments to promote wellness and spa packages for guests and events

Requirements:

* Proven experience as a Spa Manager or Assistant Spa Manager in a hotel or resort setting (minimum 3 years)
* Strong leadership, organizational, and customer service skills
* Knowledge of spa and wellness treatments, products, and industry trends
* Experience managing budgets, KPIs, and staff performance
* Excellent communication in English and French (Arabic is a plus)
* Certification in spa management, wellness, hospitality, or a related field is preferred

What We Offer:

* Competitive salary and performance-based incentives
* Opportunities for career development and training
* A supportive, multicultural work environment
* The chance to work in one of Morocco’s most iconic and historic cities