Service Operations Support Trainee

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.

Join us and take your career to the next level

Kalmar is looking for Service Operations Support Trainee to join our team!

In this role you will be responsible for maintaining efficient and compliant service contracts and on-call services administration as well as warranty claims processing. The position gives the opportunity to be in charge of costs and revenue administration for contracts and on-call service and driving service excellence.

You will assist the Area and/or Contracts coordinators and the Warranty coordinator in day-to-day service operations and paperwork and provide regular dashboards and reports for better decision making.

This is a 6-month pre-hire internship (Anapec contract). Upon successful completion and evaluation, the position will transition into a permanent contract (CDI).

Main tasks and responsibilities

* Warranty Claims Processing
* Manage warranty order processing in SAP and coordinate follow-ups with site supervisors
* Register new equipment and handle warranty data entry
* Process warranty claims in C-Care and ensure accurate invoicing.
* Service Operations Administration
* Ensure the accuracy of weekly timesheet bookings
* Oversee local purchases for service contracts and on-call services, including material requirement planning, request for quotations, and cost optimization
* Create new service suppliers in the system and maintain accurate supplier information.
* Contract Lifecycle Administration
* Create new service contracts in SAP and monitor costs and revenues throughout their lifecycle
* Generate monthly service orders and ensure proper cost and revenue allocation
* Follow up contracts and warranty work-in-progress with area and contract coordinators.
* Invoicing and Financial Reporting
* Prepare and process monthly contract invoices in line with agreed billing schedules
* Regularly review, update, and minimize outstanding billing items
* Ensure invoices are delivered to customers and receipt is confirmed
* Provide monthly dashboards to support decision-making.
* Site and Service Coordination Support
* Coordinate port access for technicians, visitors, and company assets
* Assist with customs clearance for parts and consumables related to service contracts
* Prepare administrative paperwork for contracts, including attendance sheets and documentation for new agreements (CVs, certifications, etc.).

What you’ll need to succeed

Education

* Typically university level - Master’s degree in Procurement, Logistics, Business administration or similar.

Experience And Skills

* Recent graduates encouraged to apply
* Strong organizational skills and attention to detail
* Ability to manage multiple tasks and meet tight deadlines
* Basic understanding of SAP is advantageous.

Language Skills

* Proficiency in French (spoken and written)
* Good level of English.

Behavioral Competencies

* Adaptability and willingness to learn
* Proactive problem-solving
* Excellent communication and teamwork.

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

If you are excited about this opportunity, please submit your application till 4th May 2025!!

#IMEA

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com