Services Director / Directeur Services

Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. Scania is also a leading provider of industrial and marine engines. Scania’s purpose is to drive the shift towards a sustainable transport system, creating a world of mobility that is better for business, society and the environment. For Scania, our people are our most valuable asset. Our culture of continuous improvement encourages employees worldwide to develop their skills, work methods and themselves, laying the foundation for a career that helps the individual and Scania.

Our organisation is built on and steered by shared and inclusive core values that foster individual responsibility and personal development. The result is an industry-leading company with low staff turnover and motivated, dedicated people.

For Scania, sustainable transport is about more than decarbonisation. It is about meeting the needs of people and society throughout the ecosystem of transport.

At Scania we believe everything starts and ends with our people. Our major concern is to provide you with the best candidate experience. We will only focus on your capabilities to perform the position and will guarantee equal opportunities for every candidate. Also we would like to inform you that our People & Culture team will review all applications and will contact those who will continue to the next steps on the process

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description:

As part of our growth, we are looking for a Service Director to lead and optimize all after-sales activities (workshops, services, customer relations) related to heavy vehicles.

Reporting to top management, you will be responsible for operational performance, customer satisfaction, and the commercial development of services.

Main Responsibilities:

* Supervise all workshops, spare parts, warranty, and after-sales activities
* Define and implement the short, medium, and long-term service strategy
* Monitor performance indicators: P&L, KPIs, productivity, efficiency...
* Increase services revenue and improve profitability
* Support and develop the network
* Ensure customer satisfaction and loyalty
* Manage workshop managers, team leaders, and technical staff
* Ensure compliance with quality, safety, and environmental standards
* Collaborate with the sales, logistics, and finance departments
* Participate in budget development and performance tracking
* Lead change and ensure skill development within teams
* Drive continuous improvement, digitalization, and process optimization projects

Profile:

* Higher education in management, mechanics, or engineering
* Proven experience (min. 10 years) in a similar role
* Strong managerial skills and customer-oriented mindset
* Proficiency in management tools (ERP, dashboards, P&L)
* Leadership, analytical skills, organization, and discipline
* Fluency in English and French is essential, while proficiency in Arabic will be regarded as a valuable asset.

We Offer:

* A position with high responsibilities and autonomy
* A dynamic and growing environment
* An attractive compensation package
* Opportunities for growth within the group