Position summary:

As a member of Forvis Mazars Asia-Pacific, based in Casablanca, Morocco, you will be involved in the ongoing support, enhancement, and maintenance of Oracle NetSuite (cloud-based ERP system) for various Forvis Mazars entities.

As a Senior ERP Support Specialist, you will:

1) Support enhancements and maintenance to the NetSuite ERP setup in the region:

• Act as one of the key points of contact for NetSuite-related matters raised by various Forvis Mazars offices

• Support discussions with end-users to understand business requirements and enhancement requests

• Assist in system configuration and testing when necessary

• Ensure requests from various offices are addressed in a timely manner

• Support enhancement activities to align NetSuite functionalities with business requirements

• Provide quality feedback and system support to end-users

• Conduct recurring ERP system maintenance tasks

2) Support end-users in coordination with other team members under the Service Level Agreement:

• Provide data migration and ERP support services to new and existing countries

• Share functional knowledge and collaborate with team members on support activities

• Deliver functional support for various business and operational needs

• Work with Forvis Mazars entities to help maintain stability and alignment of databases and ERP processes

• Build good working relationships with various offices by understanding their business processes and system usage

• Analyze and troubleshoot user issues related to ERP data and business processes

3) Support documentation and training initiatives:

• Prepare and maintain SOPs, FAQs, workflow documentation, and training materials

• Conduct NetSuite end-user training sessions and knowledge-sharing activities when required

Key Roles & Responsibilities:

1 - ERP Support:

• Provide support for new and existing country rollouts together with the NetSuite Central Team. Document all requests, issues, and updates in the NetSuite ticketing system for proper tracking and documentation.

• Support users in understanding NetSuite workflows and functionalities. Coordinate with the technical team on country requirements, system enhancements, and issue resolution.

• Monitor and track support activities and escalate issues to stakeholders when necessary.

2 - ERP Governance and Change Management:

• Support initiatives to identify, evaluate, and recommend improvements to the ERP business landscape in line with the system governance structure.

• Assist in assessing change requests and support the rollout of workflow enhancements, including documentation, communication, training, and post-deployment support.

3 - System documentation

• Maintain system design specifications, workflow documentation, SOP manuals, FAQ documents, and end-user training materials.

• Review, test, document, and assist in rolling out useful NetSuite new release features.

4 - Training

• Deliver software training to end-users, colleagues, and third parties for knowledge sharing, onboarding, and demonstration purposes.

5 - Coordination with Oracle NetSuite Support Team

• Coordinate and collaborate with the Oracle NetSuite support team to troubleshoot issues, resolve system concerns, and improve ERP system performance.

Job Requirements And Qualifications:

• Degree in IT, Finance, Accounting, Information Systems, or any related field with both Finance and IT exposure

• Understanding of accounting or financial processes combined with technical/IT skills

• 2 - 3 years of relevant experience is preferred;

• Strong knowledge of accounting/finance is an advantage

• Knowledge or exposure to NetSuite is desired but not mandatory

• Experience in ERP support, system support, ticketing systems, enhancement, or training is preferred

• Experience in handling support tickets, issue tracking, and user support requests is an advantage

• Team-oriented and attentive to detail

• Ability to support regional cross-functional teams (Finance, HR, client-facing consultants, etc.)

• Scripting knowledge is an advantage but not mandatory

Other requirements

• Proficient in Microsoft Excel and other Microsoft Office tools

• Strong self-learning and problem-solving skills

• Experience working in a Professional Services environment is an advantage

• Good understanding of accounting/finance modules is a plus

• Good communication and interpersonal skills, with the ability to engage with different stakeholders and teams

Minimum Education:

Degree in IT, Accounting, Finance, Information Systems, or equivalent

Minimum Experience:

2–3 year of relevant experience