Sales Account Management Specialist

Title: Bilingual Account Management Sales Support (French)

Sector: IT & Services Consulting

Location: Permanent Work From Home (Anywhere in Morocco)

Duration: 1-Year Contract - Renewable

Working Hours: Monday to Friday, Eastern Standard Time Zone

Fluency in French is required for this position (writing & speaking), as the candidate will have to collaborate daily with French-speaking colleagues, partners, and clients in Quebec.

The impact you will have:

As Account Management Sales Support, you will have the opportunity to shape your career and professional brand in the technology field. Starting with the meaningful networks and relationships you will build, this role will also expose you to a wide range of technologies and solutions. Along with the solid foundation of a powerful corporate culture, you will be given opportunities to learn and grow while supporting a variety of diverse customer portfolios. The AMSS role is an integral role within our customer support and growth model, as your focus on white-glove service activities will improve customer retention and satisfaction during times of account team transition. In the AMSS role, you will focus on supportive activities to help maintain and grow our existing relationships with our Commercial customers. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for future career growth.

What you’ll do:

* Responsible for supporting the day-to-day Account Management activities of our customers while their primary Account Management team is unavailable.
* Partner and support Field Account Executives to deliver an exceptional customer experience.
* Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, and providing post-sales support
* Assist with contributing to and managing our sales pipeline to ensure fiscal growth and visibility
* Help customers choose from multiple contracts and purchasing options.
* Look for cross-sell/upsell opportunities for our customers.
* Maintain business continuity for customers.
* Build strong relationships with sales reps, vendors, customers, and other co-workers.
* Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
* As a team, collaboratively work together to decrease escalations and reduce customer risk.

What you’ll bring to the table:

* Fully bilingual in English & French (Both written & spoken)
* 1 to 3 years of customer service experience, such as B2B sales, retail, or account management.
* Analytical and strategic, finding unique approaches to solving problems.
* Passion for learning the ever-changing world of enterprise technology.
* Requirement to follow a USA or CAN holiday schedule.
* Ability to manage competing priorities from multiple stakeholders.
* Not afraid to break ground on new relationships and overcome challenges with customers.
* Proactively establish new relationships and adeptly navigate challenges with customers
* Proficient in MS Office tools: Outlook, Word, Excel, and PowerPoint.
* Experience in the IT industry is an asset.
* Experience with understanding Microsoft licensing programs is an asset.
* Experience in using enterprise-grade tools, such as Power BI and Salesforce are asset.