Quality Customer Specialist

À propos de l’offre d’emploi

COFICAB is a global leader in the design, manufacturing, and sales of wires and cables, mainly for the Automotive industry. The company is a member of the Tunisian multinational industrial group, ELLOUMI Group, founded in 1946.

COFICAB Group’s footprint expands over 4 continents, 14 countries, 17 state-of-the-art industrial sites, 3 R&D centers of Excellence, and 14 Sales Offices Worldwide. With advanced business capabilities and a team of 8500 employees, the group supplies major players in the automotive industry.

COFICAB maintains its commitment to sustainability-driven growth and innovation, with the aim to leave a better world to the next generations.

As we continue to expand our global footprint to get closer to our clients and reduce supply chain, we also keep improving the sustainability of our operations, to reduce our carbon footprint.

On top of being a worldwide leader in the automotive megatrends Sustainability, E-Mobility, Connectivity, and Autonomous Driving, COFICAB also conquered new markets in the appliance, medical, and distribution sectors. We approach new markets with the same compromise of working closely with our clients on their specific needs and shaping a better tomorrow together.

COFICAB has emphasized its role as a socially responsible company, ensuring it contributes to the well-being of the communities where it is present and its commitment to sustainability. A story to which we want to keep adding new and successful chapters.

In Morocco, we are present in two cities, Tangier and Kenitra with four production units and one Advanced delivery Center, distributing products throughout the entire country and beyond.

COFICAB Morocco provides over 1000 employees with a nurturing work environment and promotes environmental and social development through a variety of CSR initiatives.

COFICAB is hiring a Quality Customer Specialist

Job purpose :

Provides effective and proactive incentives and support for problem solving and improvement proposal in order to guarantee high level of customer satisfaction.

Main responsibilities :

* Prepares and coordinates customer audits and visits then documents and communicates audit/visit results. Undertakes appropriate actions and containment plans and oversees its progress and effectiveness to avoid deviation recurrence.
* Communicates customer's claims to concerned parties. Animates claim treatment meeting to investigate customer complaints and perform initial analysis. Communicates 3D report on time to customer including defined containment actions.
* Tracks customer complaints, requests if needed samples and nonconforme products quality analysis and performs the complete analysis with further tests in order to identify nonconformity & nondetection root causes.
* Prepares and communicates to customer 8D report on time including root causes analysis, corrective and preventive action plans.
* Communicates action plans to involved teams and follows up its progress and effectivness. Updates the claim summary according to actions progress and closes the claim according to actions.

Educational Background:

* Engineering degree (Industrial/ Technical fields)
* Master's degree in industrial and technical fields

Required Experience :

* 1 to 3 years in a similar position in industrial/manufacturing environment.

Functional and Technical Competencies :

Quality standards and system regulations (ISO), Customer quality standards, Audit techniques and practices, Quality tools (FMEA, SPC, Root Cause Analysis, etc.), 8D process and techniques, Continuous improvement techniques, Analytical and problem solving skills, Customer relationship management.

Good level in french & english is mandatory

Hiring Manager: Oumaima AJNAOU