This role sits within a centralized process improvement team in the Chief Technology Office

(CTO). CTO is responsible for the end-to-end network technology journey for TELUS customers

at home, at work and on the move.

We are a collaborative, high performing team, enabling TELUS to deliver exceptional customer

experiences and drive business transformation at scale.

What you will do

● Analyze current state processes, identifying inefficiencies, bottlenecks, and improvement

opportunities

● Conduct process mapping and documentation to establish baseline metrics and

performance indicators & complete root cause analysis

● Develop data-driven recommendations for process redesign and optimization aligned

with organizational strategy

● Challenge existing workflows and assumptions to drive innovation and standardization

● Propose future state process designs that are streamlined, scalable, and measurable

● Define and track KPIs to measure the success and impact of implemented

improvements

What you bring

● University degree in Business, Mathematics, engineering or another quantitative

discipline

● 5+ years of experience in process improvement

● Lean Six Sigma certification (Green Belt or Black Belt preferred, or equivalent

experience) preferred

● Exceptional stakeholder management and communication skills across all organizational

levels

● Strong attention to detail with ability to balance big-picture thinking with execution focus

● Proven ability to analyze complex processes and identify root causes of inefficiencies