This role sits within a centralized process improvement team in the Chief Technology Office
(CTO). CTO is responsible for the end-to-end network technology journey for TELUS customers
at home, at work and on the move.
We are a collaborative, high performing team, enabling TELUS to deliver exceptional customer
experiences and drive business transformation at scale.
What you will do
● Analyze current state processes, identifying inefficiencies, bottlenecks, and improvement
opportunities
● Conduct process mapping and documentation to establish baseline metrics and
performance indicators & complete root cause analysis
● Develop data-driven recommendations for process redesign and optimization aligned
with organizational strategy
● Challenge existing workflows and assumptions to drive innovation and standardization
● Propose future state process designs that are streamlined, scalable, and measurable
● Define and track KPIs to measure the success and impact of implemented
improvements
What you bring
● University degree in Business, Mathematics, engineering or another quantitative
discipline
● 5+ years of experience in process improvement
● Lean Six Sigma certification (Green Belt or Black Belt preferred, or equivalent
experience) preferred
● Exceptional stakeholder management and communication skills across all organizational
levels
● Strong attention to detail with ability to balance big-picture thinking with execution focus
● Proven ability to analyze complex processes and identify root causes of inefficiencies
Casablanca, Casablanca-Settat, Morocco