Operations Representative

Company Overview:

Samskip is a truly international company that innovates the most advanced sustainable and multimodal international transport solutions. With a turnover of more than 800 million euros, 1,450 employees, and offices in 24 countries across Europe, North America, Asia, and Australia, we are one of the largest transport companies in Europe. Within this structure, Samskip has shaped a comprehensive European network for short-sea, road, rail, and inland waterway transport, providing pioneering, sustainable, reliable, and cost-effective options for the growing number of customers who demand more environmentally conscious logistics solutions. As a rapidly growing logistics company with a bold vision to establish a state-of-the-art new build market in Morocco, our mission is to transform the logistics industry by delivering innovative, efficient, and customer-centric solutions.

Job Overview:

In this job you are responsible for managing and coordinating all handling activities related to the vessel, containers, shipments and delivery procedures of cargoes/containers. They ensure that operations run smoothly, comply with safety regulations, and meet customer deadlines.

Key Responsibilities:

* Coordinate with port authorities, trucking companies, and cargo handlers for the loading and unloading of vessels.
* Prepare and verify required documentation such as bills of lading, cargo manifests, customs paperwork, etc.
* Monitor cargo movements to ensure timely and efficient handling and delivery.
* Inspect containers and equipment for damage or irregularities.
* Ensure compliance with safety, security, and environmental standards.
* Maintain accurate records of cargoes/containers movements, inspections, and operational activities.
* Communicate effectively with internal teams and external partners regarding operational updates.
* Handle customer inquiries and resolve cargo-related issues.

Main Duties:

Scheduling:

* Make sure sailing schedule in GOS/Odyssey is always up-to-date and adjusted based on latest news.
* Have meetings with trade to agree on most efficient sailing schedule which fits the operational & commercial requirements. (fuel savings, customer requirements, etc.)
* Communicate latest updated sailing schedule on regular base (at least daily).

Statistics, Archive & Invoicing:

* Checking of Voy.Reports/noon reports from vessels & check if info in Port Operations Report is correct (make sure this is info is correct in our ops. system GOS/Odyssey).
* Update vessel/terminal statistics (KPI’s on shared drive) and add comments when vessel did not arrive/sail as per the original window).
* Creating & Checking Invoices of suppliers in case needed (outside the normal invoicing process handled by ships-admin). This all done to support and in good cooperation with ship-admin dept (f.e. claims invoices or invoices which cannot be matched by the ops.system).
* Checking Port services invoices (pilots, linesmen, waste/sludge disposals, taxi, hospital, tugs etc.) in case ship-admin cannot match them or in case of assistance is needed.

Other operational tasks:

* Checking bookings/loading lists regularly to be able to make a stowage plan (weights, types, sizes, plug-ins, IMDG, Feeder) so they can be sent out with good quality to terminals & vessels.
* Assisting in case of received vessel/cargo claims (make sure TDRs are signed and keep claims dept.& bunker-and chartering dept. informed about all claims).
* Join & Initiate teams' meetings which are needed to
* Have a flexible “shipping” mentality/approach: 24/7 mentality.
* Good team player, divide daily tasks in good coordination with your direct colleagues.
* Willing to assist other colleagues/dept. in all ops. matters, pro-active offer your assistance to the colleagues in your team in case the workload allows it.
* Be pro-active and suggest idea’s to develop our business.

Qualifications:

* High school diploma or equivalent; further certifications in logistics or supply chain are a plus.
* Prior experience in cargo handling, shipping, or port operations preferred.
* Strong organizational and communication skills.
* Ability to work in a fast-paced environment and handle multiple tasks.
* Knowledge of safety and security procedures in port/warehouse environments.
* Fluency in French and Arabic is required; proficiency in English is necessary.

Benefits:

* Competitive salary based on your experience and qualifications.
* Comprehensive benefits package, including health and wellness coverage