Operations Agent

MTS Globe

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.

900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job Description

We are looking for a highly motivated individual to work as part of a dynamic team taking care of integral parts of the daily operation at MTS Globe. The ideal candidate will be in charge of making reservations, organizing programs and inserting contracts into our system.

Key responsibilities:

* Support the daily operations:
* Transfers/Excurions management: daily follow-up of bookings, manage stop sales, allotment control and special requests
* Inserting contracts into our system
* Management and control of transfers in Morocco, being in contact with provider

* Service quality management
* Being que point of contact for providers, suppliers and incoming agencies
* Manage claims and incidents
* coordination and prioritization of requests from our clients

Requirements

* Good knowledge of Microsoft Office.
* Good level of English and Moroccan required, other languages are a plus.
* Flexible to work weekends and varied hours to support the operation

Desirable:

* Experience in a similar role
* Driving License