Now hiring: bilingual french/english customer service representatives casablanca

About the Role

As a Bilingual Customer Service Agent, you will assist customers in French and English with professionalism, empathy, and efficiency. You’ll answer questions, resolve issues, and provide helpful information to ensure an excellent customer experience.

Responsibilities

* Deliver outstanding customer support by communicating clearly and effectively
* Resolve customer inquiries and problems in a timely manner
* Collaborate with other departments to ensure quick and accurate solutions
* Maintain a positive and professional attitude at all times

Qualifications

* Fluent in French and English (spoken and written)
* Strong communication skills with a positive, customer-focused mindset
* Previous experience in customer service or call centers is required
* Ability to multitask and work effectively in a fast-paced environment

Required Skills

* Bilingual: French & English proficiency
* Excellent interpersonal and communication skills
* Customer-oriented with problem-solving abilities
* Flexible and adaptable in a dynamic work setting

Preferred Skills

* Strong team player with a proactive, “can-do” attitude
* Quick learner and adaptable to new processes

Compensation & Benefits

* Competitive salary + attractive bonus structure
* Full benefits package and social coverage
* Rotating shifts (44h/week)
* Supportive and dynamic team environment

Equal Opportunity Statement

We are committed to creating a diverse and inclusive workplace where all employees feel valued, supported, and respected.