Client Relations Specialist

Job Title: Client Relations Specialist

Location: Morocco

Experience: 2-3 Years

Role Overview

Plutus21 Partners is seeking a Client Relations Specialist to join our team in Morocco. This role is ideal for someone who thrives on building strong client relationships, delivering exceptional service, and proactively identifying opportunities to enhance client satisfaction.

The Client Relations Specialist will play a key role in managing client accounts, ensuring seamless communication, and supporting long-term partnerships. The ideal candidate will bring a combination of account management experience, confidence, and strong organizational skills, while consistently demonstrating a proactive approach to problem-solving.

Key Responsibilities

Client Relationship Management

* Act as the primary point of contact for assigned clients, ensuring their needs are understood and addressed in a timely and professional manner.
* Build and nurture long-term relationships with clients to foster trust and loyalty.
* Proactively engage with clients to identify opportunities for value addition and improved service delivery.

Account Management

* Manage multiple client accounts simultaneously, ensuring a high level of client satisfaction and retention.
* Track client activity, feedback, and requests, providing regular updates to internal teams.
* Prepare and deliver account reviews and performance reports to stakeholders.
* Ensure client deliverables are met in line with service level agreements (SLAs) and deadlines.

Collaboration & Problem Solving

* Work closely with internal teams such as operations, product, and business development to ensure seamless service.
* Address client issues with urgency and professionalism, ensuring swift resolution.
* Suggest improvements to internal processes to enhance the client experience.

Growth & Opportunity Identification

* Identify opportunities for account expansion and communicate them to the business development team.
* Stay informed about industry trends and client markets to provide relevant insights and recommendations.

Requirements

* Bachelors degree in Business Administration, Management, or a related field.
* 2-3 years of experience in client relations, account management, or a similar role.
* Strong track record of building and managing client relationships.
* Excellent verbal and written communication skills in English.
* Confident, proactive, and solutions-oriented mindset.
* Strong time management and organizational skills, with the ability to manage multiple accounts simultaneously.
* Good problem-solving skills and attention to detail.
* Proficiency in Microsoft Office Suite and familiarity with CRM tools.

Good to Have

* Experience working in international or multicultural environments.
* Knowledge of client retention strategies and customer success practices.
* Experience collaborating with cross-functional teams in a fast-paced environment.