Job Description:

* Provide support to Sr. Network Administrator for any expansion and/or relocation networking requirements for call center and support groups within the organization and ensures that all networking requirements are meet, based on TIP standards and reliability.
* Coordinates with Telecommunication Service Providers and/or Vendors for acquisition and timely delivery of needed equipment and technical support.
* Assists and coordinates with the IT COE Manager, Special Projects Manger, and general I.T.
* Management in networking requirements for call center / company expansion.
* Plan and design network configurations, including LANs, WANs, and cloud based networks (high complexity tasks)
* Perform peer review for “method of procedure” and enforce standardization and policies
* Diagnose and resolve network-related issues ( P1-P2 incident tickets) and higher complexity escalations from other Network Administrators and technology stack resources
* Document and implement complex normal changes and emergency changes
* Act as a third point of contact to provide technical expertise and support related to network infrastructure to other technology stack teams
* Support global security audits reviewing collected evidence and participating in auditor interviews

Requirements:

* Expert knowledge of network protocols, routing and switching
* Expertise with network monitoring and troubleshooting tools
* 5+ years experience as a Network Administrator or equivalent
* Bachelor’s Degree in Information Technology or related fields
* Extensive hands-on experience with Palo Alto Networks firewalls
* Expertise with Panorama in large or multi-site environments
* Certifications from Palo Alto Networks are a requirement
* Proven experience with VPN technologies (IPSec, SSL, GlobalProtect)
* Experience with change management, risk assessment, and operational security