Location: Agadir (on-site)

Are you a problem solver who enjoys troubleshooting investigations? If you are a recent graduate looking to start your career in IT, this is an incredible opportunity to excel in an exciting, fast-paced arena!

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision- making around health and well-being.

As a global leader we’re looking for a Technical Solution Analyst I to drive success as part of our International Support team. Join us and create the future.

What you will do:

You will work in a team environment to provide functional and technical expertise to our clients

* Provide incident resolution and application maintenance
* Perform troubleshooting investigations in front- and backend applications
* Communicate effectively to clients and internal stakeholders
* Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation
* Prioritize work based on severity and urgency
* Travel up to 20%
* Participate in on-call rotation as needed

Required Experience

* A Bachelor’s degree in IT, Healthcare or related field or equivalent relevant experience
* Strong in SQL
* Fluent English

Responsibilities

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Qualifications

Career Level - IC1