IT Support Engineer

Our Mission

Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team

* > Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
* > Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
* > Driven by mission, guided by values (see below) – in deed, not just word.
* > Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning...

* We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

Our Investors

Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

The Role

Our main goal is simple: to make all TTS staff as productive as possible in their day-to-day work. We help our colleagues with everything IT-related, from high to low, whether it be restarting a computer, helping someone get a new keyboard, troubleshooting a printing problem, or configuring and implementing a new application to the organisation – we're the ones who do it!

As An IT Engineer, You Will

* Provide IT support for TTS employees and contractors
* Solve tickets in our Helpdesk system
* Onboard new hires and offboard leavers
* Order and configure hardware (laptops)
* Manage access requests to different systems
* Maintain and manage our current fleet of core SaaS applications: 1Password, Atlassian, Google Workspace, Jamf Pro, Microsoft 365, Okta, Slack, Asana, Mode, and internal tools (TMS, AdminUI, CSC)
* Monitor Vanta and act proactively to ensure compliance with ISO 27001, SOC 2, and PCI DSS
* Create stellar documentation regarding recurring issues and their solutions

The Ideal Candidate

* You put the user first and have a passion for service and support.
* You have junior to mid-level experience working for an IT Support team.
* You have experience using technologies such as Google Workspace and Okta
* You have experience supporting end-users with issues concerning macOS and Windows.
* You know your way around macOS and have experience in tools such as Jamf Pro
* You are fluent in English, a major plus if you can speak French!

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.