We are specifically looking for a hands-on Incident Response / Major Incident profile with strong communication skills and the ability to coordinate incidents end-to-end in high-pressure environments.

The MUST HAVES for this role are:

• 5+ years in Incident / Major Incident Management

• Strong spoken English is essential

• Experience leading bridge calls / war rooms / stakeholder communication

• ITIL-based incident & problem management experience

• Hands-on with tools such as ServiceNow, Jira, OpsGenie/PagerDuty, CloudWatch, Splunk, Dynatrace, Grafana, etc.

• Experience coordinating technical teams during live incidents rather than purely process/governance-focused profiles

• Ability to stay calm under pressure and drive incidents through to resolution

Important:

We are NOT looking for:

• Pure ITSM/process consultants

• Service desk / support-only profiles

• Candidates with weak spoken English

• Overly managerial profiles removed from day-to-day incident operations

Strong operational ownership and communication are the key factors for this role.

Please submit your CV to [email protected]