Guest Experience Ambassador Remote

About The Flex

At The Flex, we’re redefining what it means to feel at home — anywhere in the world.

We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.

Our proprietary Property Management System (PMS) powers this revolution — automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.

We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.

If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll thrive here.

🎯 The Role

As a Guest Experience Ambassador, you are the heart of The Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay.

You’ll blend empathy, precision, and problem-solving to deliver an elevated level of service that merges human warmth with smart automation.

This is a dynamic, people-first role — ideal for someone who loves helping others, stays composed under pressure, and wants to shape a new global standard in hospitality.

⚙️ Key Responsibilities

* Guest Support – Be the main point of contact for guests via chat, email, and phone — responding promptly, kindly, and efficiently.
* Seamless Stays – Coordinate check-ins, checkouts, and local requests to ensure every stay runs smoothly.
* Issue Resolution – Take full ownership of challenges, find creative solutions, and transform potential frustrations into moments of delight.
* Proactive Communication – Anticipate guest needs, share clear updates, and provide thoughtful recommendations.
* Feedback & Insights – Collect and analyze guest feedback to help refine our systems, processes, and service standards.
* Collaboration – Work closely with Operations, Product, and Tech to enhance the end-to-end guest journey.

🧠 What You Bring

* Excellent communication skills — fluent in English (French or other languages are a plus).
* Experience in hospitality, short-term rentals, or customer service.
* Tech-savvy and confident using PMS, CRM, and digital support tools.
* Calm, empathetic, and professional — even when things get busy.
* Sharp attention to detail, a proactive mindset, and a genuine passion for people.

🌍 Why Join The Flex

* Make an Impact – Help shape how people experience home and travel across the world.
* Grow Fast – Join a rapidly scaling company with global ambitions and real career opportunities.
* Collaborate Globally – Work with a diverse, high-performing international team.
* Remote-First Culture – Work from anywhere; we care about results, not hours.
* Earn Rewards – Competitive salary with performance-based incentives.

🧩 The Flex

We’re Not Just Another Property Company.

We’re building a global ecosystem for flexible living — powered by technology, automation, and a human touch.

If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living, we’d love to meet you.