• About the Role

A prestigious international hotel group is seeking a highly motivated and experienced Front Office Manager to oversee the front desk operations of one of its 4-star properties located in Casablanca.

• Key Responsibilities

• Lead and manage all front office operations including reception, concierge, and guest relations

• Ensure a seamless and personalized guest experience from arrival to departure

• Supervise, train, and motivate front office staff to maintain high service standards

• Monitor room inventory, rates, and reservations to maximize occupancy and revenue

• Resolve guest concerns promptly and professionally, ensuring satisfaction

• Coordinate with other departments to ensure smooth operations and communication

• Maintain compliance with brand standards, policies, and procedures

• Prepare and analyze front office reports and performance metrics

• Drive continuous improvement in service delivery and operational efficiency

• Candidate Profile

• Minimum 2 years of experience in a similar role within a 4-star or higher hotel

• Strong leadership and interpersonal skills with a hands-on approach

• Fluent in English and French; Arabic is a plus

• Proficient in hotel management systems (e.g., Opera, Protel, or equivalent)

• Exceptional problem-solving and guest service orientation

• Ability to thrive in a fast-paced, multicultural environment

• Degree in Hospitality Management or related field preferred

• What We Offer

• Competitive compensation and benefits package

• Opportunity to grow within a leading international hotel group

• Dynamic and professional work environment

• Discretion and confidentiality throughout the recruitment process