Role Overview

The Demand Management Officer (DMO) is responsible for capturing, scoping, prioritizing, and overseeing all discretionary business project demands within their scope (country/market). They collaborate with various stakeholders (Account Managers, Product Teams, Technical Managers, etc.) to ensure demands are well-understood, properly scoped, resourced, and delivered effectively. The DMO owns the demand management process, monitors project progress, and maintains stakeholder communication.

Key Responsibilities

* Demand Intake & Scoping
* Capture all business demands, ensuring they are raised as demand tickets.
* Understand and align business needs with strategic priorities.
* Support annual demand planning, prioritization, and visibility.
* Collaborate with technical and market teams to assess existing solutions or identify new requirements.
* Ensure demands are properly scoped, with objectives, resources, and costs clearly defined in Statements of Work (SOWs).
* Obtain alignment on proposals before engaging with Entities.
* Demand Planning & Portfolio Management
* Monitor and oversee the Entity’s project portfolio, including GO and Entity-led projects.
* Ensure project resources, funding, and approvals are in place.
* Assist in portfolio prioritization and conflict resolution among demands.
* Coordinate with Project Managers to assign resources and manage project delivery.
* Maintain financial oversight, including budgets, forecasts, and actuals, in collaboration with Finance.
* Formalize approved demands into the global project portfolio.
* Delivery, Monitoring & Reporting
* Own the demand management process, ensuring adherence to procedures.
* Track project progress, costs, and resource utilization.
* Report regularly on portfolio status, including ongoing, completed, and pending demands.
* Facilitate communication regarding project timelines, product updates, and issue escalation.
* Act as an escalation point for delivery issues and stakeholder queries.

Leadership & Interpersonal Skills

* Strong understanding of demand management, product catalogues, and technical environments.
* Excellent stakeholder management, communication, and presentation skills.
* Ability to influence and persuade effectively.
* Collaborative team player with multicultural experience.
* Autonomous, motivated, and able to work under pressure.
* Fluent in English; local language skills desirable.

Leadership Capabilities

* Drive efficiency and simplification.
* Take ownership with a pragmatic, results-oriented approach.
* Demonstrate accountability and commitment.
* Understand GO’s strategic vision and align demands accordingly.

Qualifications & Experience

* Strong IT background and experience in a global organizational context.
* Knowledge of Group Operations governance, financial, project, and product processes.
* Experience in demand management processes.
* Familiarity with tools like ServiceNow (desirable).
* Previous experience in insurance or financial sectors is advantageous.

This role is pivotal in ensuring that AXA GO’s demand pipeline is effectively managed, aligned with strategic goals, and delivered efficiently—supporting the broader operational excellence of AXA Group.