Customer Support Specialist

Who We Are:

We are a passionate team building a technology platform dedicated to small merchants. Over 5 million merchants across 15 countries have tested our flagship products (Konnash App and Mahaal App) to manage and grow their businesses.

We are looking for passionate and creative individuals to join our team.

inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.

Your responsibilities :

* Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
* Answering comments on social media and responding to inquiries by connecting with internal teams
* Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns
* Maintaining documentation related to customer support
* Installing hardware for new customers as needed (don't worry, it's easy!)

Your Qualifications :

* Good written and oral communication skills (Classical Arabic, French and English)
* Extremely rigorous, punctual and well organized
* Strong ability to work individually as well as part of a team