Customer Success Manager

As a Customer Success Manager, you will be a key player in supporting teams that have closed deals, ensuring a smooth transition and successful onboarding of placed talents. You will collaborate closely with sales, recruitment, and talent management teams to build strong client relationships, enhance talent retention, and improve satisfaction. Your expertise in understanding our current talent pool and delivering tailored solutions will be essential to maintaining high placement success.

Key Responsibilities

* Support the post-sales process by partnering with sales and recruitment teams to ensure seamless talent placement and onboarding.
* Act as the main point of contact for placed talents, addressing concerns and providing continuous support throughout their placement.
* Monitor and nurture relationships within the talent pool to ensure engagement and readiness for future opportunities.
* Coordinate internally to track placement progress, manage feedback, and resolve issues promptly.
* Join client calls to understand talent needs, explain the talent pool structure, and clearly communicate what placements are feasible.
* Identify and recommend upsell or cross-sell opportunities based on client and talent requirements.
* Analyze placement metrics to provide actionable insights that enhance client and talent satisfaction.
* Facilitate training and provide resources to help talents succeed in their roles.
* Maintain accurate CRM data related to placed talents and client interactions

Requirements

* Proven experience in customer success, talent management, recruitment support, or a related client-facing role in sales or staffing.
* Excellent communication skills with the ability to explain complex concepts clearly and manage client expectations professionally.
* Experience leading client calls to assess needs, provide updates, and negotiate solutions.
* Proficient with CRM and talent management tools, ensuring data accuracy and pipeline tracking.
* Strong cross-functional collaboration skills working with sales, recruitment, and talent teams.
* Exceptional problem-solving skills and a proactive approach to process improvement.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
* Empathetic and committed to supporting talents throughout their placement lifecycle.
* Comfortable working remotely and collaborating across multiple time zones (UK, US, Europe).
* Experience analyzing metrics and generating insights for continuous improvement.

Benefits

💰 Competitive salary aligned with experience and qualifications

🌎 Fully remote role with a flexible work environment

🚀 Be part of a fast-growing company transforming talent placement globally

📈 Long-term career growth opportunities with continuous learning and development

🤝 Collaborative, supportive team culture focused on excellence and impact