Complaints Handler

Vantage is a global, multi-regulated, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies. With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices. Vantage provides a trusted trading ecosystem and a user-friendly platform for clients to capitalize on trading opportunities.

Key responsibilities:

* Handle daily tasks independently with assured support, embodying initiative, and drive.
* Investigate and retrieve client complaints following the company’s Standard Operation Procedure.
* Offer supportive and informed guidance to clients with matters or concerns.
* Handle challenging complaints gracefully and execute authorized solutions.
* Proactively recognize, report patterns in complaints and feedback promptly.
* Engage in continual enhancement of quality control, adhering to company benchmarks.

To succeed in this role, you bring:

* Minimum 2 years of customer service experience and related functions.
* Excellent communication skills both written and spoken in English, Arabic and Spanish or Portuguese. (Mandatory)
* Experience in financial products, MT4 and trading platforms is a nice plus.
* Strong critical thinking, problem solving skills and solutions oriented mentality.
* Team player able to thrive in a dynamic environment, open to learn and offer the best service to clients.

What we offer:

* Competitive compensation package.
* Benefits according to Moroccan labour law.
* Participate in a collaborative environment where challenge and support is constant.
* Be part of a growing and dynamic company, offering ample career development opportunities.