Customer Service Representative

Company Description

kuubiik is a global consulting company headquartered in Singapore, operating in over 150 countries. We specialize in outsourcing and project-based solutions for various business functions. Our diverse team includes professionals from Asia, Europe, and the Americas. Renowned brands such as Google, TikTok, AEM, HP, TELUS, MyRepublic, and SGS trust our services. We offer flexible staffing models, including hourly outsourcing and full-time or part-time outsourcing starting from USD 500 per month.

Job Title: Customer Service Assistant

Client Location: UK

Working Hours: Monday-Friday, 9AM - 6PM GMT

Contract Type: Full-Time Contract

Contract Term: Monthly contract, renewable

Monthly Salary: USD 700 - 1000

Job Overview

One of our clients is looking for a detail-oriented and proactive Customer Service Assistant to manage guest communications and support day-to-day operations for short-term rental properties. This role requires someone who can ensure smooth guest experiences from pre-arrival to check-out, while also coordinating with cleaning, maintenance, and management teams to resolve issues quickly.

Day-to-Day Responsibilities

* Contact guests before arrival to confirm check-in details and ensure IDs match reservations
* Manage guest check-ins by confirming arrival time and monitoring access via camera
* Ensure flats are properly prepared and escalate issues (cleaning, missing items, or maintenance) while following up until resolved
* Oversee guest check-outs and confirm proper return of keys
* Coordinate special requests such as cribs, extra towels, or additional beds with the cleaning manager
* Handle disputes and complaints raised through Airbnb and Booking.com
* Respond to guest inquiries on Airbnb using the provided system for accuracy and consistency
* Delegate appropriately by directing guests to the right point of contact (cleaning manager, maintenance, etc.) for faster resolution

Must-Haves

* At least 1–2 years of experience in customer service or hospitality
* Strong organizational and follow-up skills
* Proactive, solution-oriented mindset with attention to detail
* Good English communication skills (written and spoken)
* Comfortable handling guest disputes and coordinating with multiple stakeholders
* Ability to work independently and manage responsibilities without constant supervision