Customer Quality Engineer

About Hirschmann Automotive

Hirschmann Automotive has been a development and production partner for electromechanical assemblies and components in the automotive industry for over 60 years. The company’s products are used by all major automotive brands worldwide and cover all types of drives available on the market. Do you want to be part of this success story and help shape the future of the automotive industry?

Description

The Customer Quality Engineer acts as the main point of contact between the company and its customers on all quality-related matters. This role ensures that customer requirements are fully understood, implemented, and consistently met throughout the production process. The CQE investigates quality issues, coordinates corrective actions, and drives continuous improvement to enhance customer satisfaction and product reliability.

#Skillcheck :

* BAC +5/ Engineer Diploma.
* 1 to 2 years of experience in the Automotive industry.
* Customer oriented abilities & Data analysis spirt.
* Strong autonomy, excellent time management, and effective leadership skills.
* A good knowledge of quality norms & standards (IATF16949, VDA, Quality core tools, CSR,…).
* Knowledge of SAP & Customer portals.
* Good knowledge of Quality tools (Problem solving methodology, 8D, 5Why’s…).
* Good communication and negotiation skills.
* Perfect command of spoken and written English.

#Challengecheck:

* Responsible for the complaints and escalations handling process
* Coordinate the analysis of complaints with the different departments to process and resolve them in an efficient way.
* Constantly inform members of the administration and production teams of complaints received.
* Gather all relevant information to resolve and settle customer complaints in a timely manner.
* Monitoring the implementation and effectiveness of corrective and preventive actions related to customer complaints.
* Sorting activity Management.
* Knowledge of quality norms and standards (IATF16949, VDA, Quality core tools, CSR,…)
* Knowledge of SAP, customer portals…

*The candidate should be based in the Oriental Region.

NB : Human Resources Department « Conformément la loi 09-08 relative à la protection des données à caractère personnel, le traitement de votre candidature est soumis à l’autorisation accordée par la CNDP sous la référence n° A-RH-934/2024, vous disposerez d’un droit d’accès, de rectification et d’opposition au traitement de vos données personnelles. »