Customer Experience Specialist French Speaker

About The Flex

At The Flex, we’re on a mission to revolutionize how the world rents.

We believe renting a home should be as seamless as buying something on Amazon — simple, fast, and borderless.

Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners around the globe.

We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.

Position Summary

As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.

You’ll ensure every interaction — from inquiry to check-out — is smooth, efficient, and memorable.

You’ll handle communications, resolve issues, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.

This role is perfect for someone who is empathetic, detail-oriented, and energized by helping people — someone who takes pride in turning challenges into great experiences.

💡 Key Responsibilities

* Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
* Booking Assistance – Guide guests through the reservation, check-in, and check-out process using our PMS tools.
* Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, and solution-driven approach.
* Knowledge Management – Accurately document all interactions, feedback, and resolutions in our system to improve service quality.
* Cross-Team Collaboration – Work closely with the operations and tech teams to identify recurring issues, propose improvements, and enhance user experience.
* Upselling & Retention – Identify opportunities to upgrade stays or strengthen long-term relationships with landlords and guests.

🧠 What We’re Looking For

* Fluent in French and English (both written and spoken).
* Proven experience in customer service, ideally within hospitality, real estate, or tech-enabled platforms.
* Excellent communication and interpersonal skills — you know how to listen and make people feel heard.
* Strong organizational skills and ability to stay composed under pressure.
* Tech-savvy — comfortable using PMS, CRM, or other digital support tools.
* A problem-solving mindset with empathy, patience, and sharp attention to detail.

🌍 Why Join The Flex

* Be part of the revolution. Help us reshape the $4T global rental industry.
* Work with the best. Join a high-performing, supportive international team.
* Grow fast. Real career progression opportunities as we expand globally.
* Earn what you deserve. Competitive compensation + performance-based incentives.
* Live flexibly. Remote-first, results-driven culture — work from anywhere.

If you’re ready to join a company that’s redefining how people live, move, and rent — we’d love to hear from you.