Role Purpose, Key Responsibilities Duties:

The Business Technology Lead (BTL) is responsible for supporting and managing the implementation of business solutions projects, gathering business requirements, and translating them into technology solutions.

He / She will also provide support and assistance to ensure the smooth operation of IT systems and issues related to applications, systems, integrations, databases, users IT experience, and offers timely resolutions for optimal business IT service delivery and productivity.

Ensure IT business value add by ensuring collaborating with business partners and global IT teams to provision and support enterprise applications, systems, ensure smooth and secure integration. Analyze change requests and implement valid ones.

Work with business partners and IT vendors to manage business expectations for IT services and solutions.Develop and write complex queries to retrieve and analyze data from various databases and systems.

Create and maintain views and stored procedures for data access, reporting, and analysis. Collaborate with business users to understand data requirements and translate them into effective queries and views.

Perform data validation and verification to ensure data accuracy and consistency across systems. Troubleshoot and optimize database queries for better performance and responsiveness.

Design and implement data extraction and transformation processes for integration and migration projects.Provide advanced support, respond to IT-related queries, and resolve applications, systems, and database issues.

Conduct awareness and training sessions to maximize users understanding, adoption, and proficiency of IT applications, solutions, and services.

Ensure optimum IT service level by timely resolution or escalation to higher-level support teams when necessary.

Maintain an inventory of IT assets ensuring compliance with organizational policies.

Assist in monitoring and implementing IT security measures, such as antivirus software, firewalls, and access controls.

Key Competencies Skills:

Technical Proficiency: S

trong knowledge of information technology software applications, operating systems, databases, and network.

Problem-Solving: Ability to analyze and resolve technical issues efficiently, making decisions based on available information.

Customer Service: Excellent interpersonal skills, patience, and ability to communicate technical information clearly to non-technical users.

Time Management: Effective prioritization and time management skills to handle multiple support requests simultaneously.

Adaptability: Flexibility to adapt to changing technologies, work environments, and user needs.

Team Player: Collaborative attitude and willingness to work as part of a team to achieve collective goals.

Attention to Detail: Meticulous approach to resolving IT challenges and problems and ensuring accuracy in problems identification, systems, and services documentation, data accuracy and integrity.

SQL and Database Knowledge: Proficiency in writing complex SQL queries, working with relational databases, and data modeling.

Business Application Experience: Familiarity with systems such as ERP, CRMAnalytical Skills: Strong analytical and problem-solving skills to identify data-related issues and propose solutions.

Communication Skills:

Excellent communication skills to interact with business users, IT teams, and stakeholders.

Independence and Collaboration: Ability to work independently and collaboratively in a team-oriented environment.

Data Visualization Tools: Familiarity with data visualization tools and reporting platforms like Power BI (is preferred).

Academic Education and Professional Certifications:

Bachelor’s degree in computer science, Information Technology, or a related field.

8+ years of experience in providing IT services and support to business partners in an enterprise setting

English and French proficiency is a must

Operational Managerial Experience

Strong interpersonal and networking skills, ability to interact with all areas of the business internally and externallyExperience in the implementation of IT solutions within large divisions and companies.

Experience in FMCG business applications with an understanding of the industry and business processes (is preferred).