Business Analyst

Joining Cnexia is choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning and enables all tech champions to fulfill their creative dreams.

At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we’re revolutionizing how Canadians communicate on the web, interact with Mobile Apps or benefit from an AI-enhanced experience.

Proud of our status as a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been ceaselessly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our Brand-new state of the art site in Technopolis Rabat.

If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth all in an engaging multi-cultural world-class environment.

As a Business Analyst, your main responsibilities will be as follows:

This opening will specifically be for the billing and receivables organization.

* Optimize delivery processes through the deal life cycle (ordering to delivery to billing)
* Be responsible for gathering and documenting business and system requirements, current and proposed process mappings, and ensuring that the solutions resulting from the development effort will meet these requirements
* Ability to write user stories, and to participate in de the delivery of projects in a Safe-Agile environment.
* Recommend changes to established methods, propose alternative and new solutions to improve operational efficiency
* Liaise with SMEs to define solutions that meet users requirements and are technically appropriate
* Ensure detailed documentation of business requirements / Define and document operational methods
* The role also involves driving the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end-to-end testing. The Business Analyst may also execute test cases and directly ensures system integrity.
* Support Trainers and provide information to help build the training strategy
* Deliver a change management strategy ( ADKAR or other)
* Support users during project normalization
* Candidate will assume a leading role in performing and overseeing the multi-functional tasks associated with these objectives, and will work closely with colleagues and other business stakeholders.

Profile main requirements (must have qualifications) :

* Business Analyst certification and/or a university/college graduate with a business, marketing or telecommunications degree
* 3+ years of experience
* Experience working in a SAFE Agile environment but also must adapt to a waterfall environment whenever required
* Experience in Telecom industry
* Related experience as a Business Analyst/Process or Systems within IT or Business.
* Excellent communication skills (written, oral) and the ability to communicate appropriately at all levels of the organization is required
* Candidate must be fully proficient in English
* Knowledge / proficiency of French language is an asset
* Proficiency in Microsoft Office suite of tools and Agile tools (excel, Powerpoint, Word, Jira, confluence etc…)

Nice to Have:

* Knowledge of the billing and receivables ecosystem and world
* Good knowledge of procure-to-pay platforms, SAP Ariba, SAP FieldGlass, Coupa, Ivalua.
* Strong hands-on technical skills, an analytical problem-solving mindset, ability to deal with ambiguity, delivery focus and client-orientation are all critical

Benefits

* Competitive compensation and comprehensive benefits package.
* Opportunity to work with a dynamic team of technology experts.
* Chance to make a significant impact on the company's digital transformation journey.
* Global Team & Tech: Work remotely with a talented team worldwide, using cutting-edge tools.
* Grow Your Skills: Gain new knowledge with certifications and online courses.
* Competitive Pay: Get rewarded for your performance with a competitive salary.
* Work Anywhere From Morocco: Enjoy the flexibility of 100% remote work.