Automotive Support Engineer

We are looking for an Automotive Support Engineer to strengthen our ambitious Technical support team in Casablanca, Morocco. You will work with the leading telematics solutions in the world and master your technical skills.

Teltonika’s telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

Teltonika provides an opportunity for every ambitious IoT engineer to improve their technical skills skills, develop comprehensive knowledge of products, and improve their career.

In this role, you will:

* Guide employees and customers on how to use Teltonika Telematics devices and solutions (consult, provide trainings)
* Solve technical issues and ensure prevention
* Constantly supervise and prepare the devices technical documentation
* Assess customer needs in the local region, in topics such as, but not limited to, new features, raise proposals for implementation and supervise implementation process
* Participate in direct communication with clients to answer technical questions (conference calls, visits to clients)
* Perform quality assurance tasks before providing solution to customer
* Coordinate queries with R&D, Production, QA and Supply management
* Train internal Sales Managers & Clients on internal configuration systems and devices

What we expect of you:

* Guide employees and customers on how to use Teltonika Telematics devices and solutions (consult, provide trainings)
* Solve technical issues and ensure prevention
* Constantly supervise and prepare the devices technical documentation
* Assess customer needs in the local region, in topics such as, but not limited to, new features, raise proposals for implementation and supervise implementation process
* Participate in direct communication with clients to answer technical questions (conference calls, visits to clients)
* Perform quality assurance tasks before providing solution to customer
* Coordinate queries with R&D, Production, QA and Supply management.
* Train internal Sales Managers & Clients on internal configuration systems and devices.

What we offer:

* Great opportunities to grow in a strong and rapidly expanding company.
* Interesting and ambitious projects of industrial GPS tracking devices.
* Place where curiosity is key: here, we share knowledge and learn in training courses, conferences or business trips.
* Care about your emotional and physical well-being by offering flexible work schedules, hybrid work opportunities.
* Health insurance.
* Dynamic, challenging work environment and cooperation-based internal culture.
* Company-paid sports activities (football...) and other sports events.
* Celebrating local events (Achoura, Ramadan, Christmas, etc.).

Celebrating achievements together in team building, summer festivals, and other important occasions.

Salary:

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise.

If you have questions, do not hesitate to contact our recruitment colleague ZAKI Imad, email [email protected].

Teltonika aspires to become one of the global leaders in providing unique IoT solutions that contribute to making people’s lives easier. Since 1998, we have gained considerable experience and competence in electronics development and production. Today, our areas of expertise include telematics, networking, telemedicine, EV charging, and electronics manufacturing. While proactively searching for new ideas and ways to create more value for our clients, we also hope to create a better future for our employees and the communities we operate in. Our organisational culture is based on mutual trust and respect as well as creating synergy with our employees and clients.