Technical Support Specialist (Helpdesk)

About Credit+

Credit+ is a new and ambitious consumer lending business launching in Morocco in 2025. We’re on a mission to transform the way people access and manage credit - with fast, fair and fully digital financial products built for everyday Moroccans.

Backed by world-class technology and deep local insight, Credit+ is set to redefine borrowing for millions of underserved and overlooked customers in Morocco.

We’re building from the ground up - assembling a bold, smart and mission-driven team ready to shape the future of consumer finance in the region.

Why Credit+ is a great place to be

Our ambition. We are looking to become a leading provider of credit within Morocco, making it easy for users to access credit solutions and we are looking for ambitious individuals to join this journey as we scale.

Our culture. We go above and beyond to provide an amazing customer experience and we make our apps not just easy but fun to use. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the -we over me’ culture.

Key Responsibilities:

* Handling escalated tickets from the first line Customer Care team
* Be a POC for all ongoing mass failures and critical escalations
* Working in HelpDesk board to perform pre-investigation on issues, classify accordingly, and assign to a relevant internal/external team
* Stakeholder management in order to get escalations addressed properly
* Maintaining all team-related KPIs on an expected service delivery level
* Supporting customer facing teams with any technical related queries

Qualification Requirements:

* 2+ year experience as Technical support Specialist (Help Desk) preferably at a high-growth tech startup in the financial services space
* Previous experience in customer facing teams
* Have strong analytical, communication, and organisational skills.
* Exhibit strong attention to detail, able to spot patterns or anomalies and investigating them to confirm or discard your suspicions
* The ability to explain complex issues in an easy and understandable manner
* Experience in data analytics, working with mid data volumes
* Strong oral and written communication skills
* Ability to work well independently as well as the ability to work well with stakeholders
* Bachelor’s degree, preferably in computer science or related
* Willing to work nights and weekends on a rotating shift basis

We consider as a plus:

* Previous startup experience
* Knowledge of the credit card or consumer finance industry, especially fintech
* Proficiency in SQL/ advanced Excel or any other data manipulation tool