In 1988, we started our journey with a small store in Kuzguncuk, Istanbul. Today, we continue as a global fashion brand with over 7.900 employees, more than 450 stores, and online sales channels, operating in 72 countries.

We are driven by our vision “With our strong brand fueled by our fast and agile business model, we will reach 1 billion customers worldwide with our products by 2030.”

Guided by our mission “Making fashion trends accessible for the world”, we deliver trends to our customers just in time - in line with our motto, “Trend in Time.”

At Koton, we build success on our values, because “Achieving success with our values is woven into our fabric!'"

✔ Fast and Efficient

✔ Customer-Centric

✔ Passionate

✔ Quality-Focused

✔ One Team

✔ Respectful

Ready to shape the future of talent and culture at one of Turkey’s leading fashion brands?

Would you like to write your own success story by working at a global and innovative company full of opportunities where you can improve yourself?

We are looking for an “Store Manager" to join our team in Casablanca, Morocco.

Job Description

•Execute store operations in accordance with Koton policies, strategies, and institutional standards to ensure customer satisfaction, increase sales, and achieve business targets,

•Ensure customer satisfaction by delivering service in line with Koton standards and responding effectively to customer complaints and returns,

•Plan and organize store operations, including personnel, product monitoring, and visual merchandising, to achieve sales targets and key performance indicators,

•Ensure the overall organization, physical condition, and visual merchandising standards of the store are maintained in line with Koton standards,

•Monitor visual merchandising, product presentation, and ensure the right product is displayed at the right time and in the right location,

•Organize product reception, replenishment, transfers, returns, stock accuracy, and inventory management,

•Monitor store sales performance, identify successful and unsuccessful products, and take necessary actions to increase sales,

•Control store budgets, general expenses, personnel budgets, and stock loss prevention processes,

•Ensure store opening and closing procedures, cash point transactions, and legal documentation are completed in accordance with company procedures,

•Recruit, onboard, train, motivate, coach, and develop store personnel to ensure high performance and customer service standards,

•Prepare weekly staff schedules, annual leave plans, and organize workforce according to business needs,

•Support Human Resources in recruitment and talent management processes,

•Conduct competitive analysis and provide feedback to senior management,

•Ensure compliance with company procedures, legal requirements, health & safety regulations, and emergency procedures,

•Perform duties assigned by Senior Management.

Qualifications

• University degree,

• Good command of English,

• Minimum 5 years of retail experience,

• Strong customer orientation and commercial mindset,

• Planning, organization, and coordination skills,

• Decision-making and initiative-taking abilities,

• Leadership and people management skills,

• Ability to develop, coach, and delegate responsibilities to team members,

• Effective communication and interpersonal skills.