Sr Assoc, Field Svc

Date Posted:

2025-08-01

Country:

Morocco

Location:

Imm E Bureau 309, Agadir

Job Summary

Oversee the servicing and repair of equipment as well as employee selection, training and safety for all assigned projects.

Purpose: To manage the portfolio in the most cost-effective way and to ensure that he instils in their team the Vision and Mission of Otis.

Qualifications and Experience:

Supervisor Development Diploma

Business Management Diploma would be advantageous

3 Years’ experience in a similar role

Company systems include:

* APPX
* OTIS-ZONE
* JDE
* Workday

The requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform.

Otis reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

Personality / Behavioral attributes:

* Analytical
* Detail-oriented and Quality focused
* Comfortable dealing with people
* Proactive communicator
* Responsible and accountable
* Results-oriented and good understanding of cost management
* Systematic (Planning, Organizing & Controlling)
* Time-management and self-management discipline
* Strong Ethical Values.

Principal Roles and Responsibilities:

Customer and Account Management:

Develop and maintain strong relationships with customers, ensuring satisfaction and loyalty Conduct regular business reviews with key customers to understand their needs and expectations Resolve customer issues efficiently, ensuring minimal downtime and Callbacks Respond promptly to customer inquiries, concerns and complaints.

Portfolio Growth and Development

Execute strategies to grow the maintenance portfolio. Identify and pursue new sales opportunities for repairs and modernization. Collaborate with sales teams to develop customized solutions for clients. Conduct site surveys & assessments to identify potential recovery and modernization opportunities.

Operation Management and Team Development

Supervise and coordinate maintenance mechanics, assigning tasks and monitoring progress for all field maintenance activities (PM, CBs, repairs, etc.). Liaise with FOD to train and develop maintenance mechanics, ensuring skills alignment with company needs. Manage employee relations, resolving conflicts and ensuring a positive work environment. Support maintenance mechanics technically and identify areas of developments. Schedule and prioritize maintenance tasks, ensuring efficient resource allocation. Conduct performance evaluations, providing constructive feedback and coaching. Foster a culture of teamwork, innovation and continuous improvement. Promote employee engagement, recognition, and rewards. Ensure compliance with HR policies and procedures.

Safety and Quality Assurance

Develop, implement and enforce safety protocols and procedures following OTIS safety rules and policies. Conduct regular safety training and workshops for mechanics. Perform safety audits (FPAs) and inspections for mechanics and units (OSA). Investigate incidents/accidents, documenting root causes and recommending corrective actions Reporting all incidents, accidents and near misses to EH&S. Ensure compliance with quality standards, conducting regular audits and inspections. Develop and maintain quality control processes, improving overall performance. Collaborate with the quality team & FOD to implement best practices.

Callback Reduction and Quality Improvement

Analyze callback data, identifying trends and areas for improvement. Develop and implement strategies to reduce callbacks. Ensure Product Upgrade Instructions (PUIs) closure on timely manner. Ensure timely resolution of customer complaints and issues. Implement corrective actions, addressing performance gaps.

Other Responsibilities

Participate in audits, providing necessary information. Collaborate with other departments (e.g., sales, finance) to achieve company objectives. Perform other duties as assigned by management.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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