Service Point Advisor LAAYOUNE (Part time)

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

YOUR ROLE:

* Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
* Ensure that long term business relationships are built with existing and new customers including mall management etc, to maintain mutual long-term benefits.
* Follow up on all customer enquiries and direct customers to the correct DHL department where further information is required
* Provide a high level of customer service and professionalism taking into account the consideration that all DHL walk in customers have an express requirement and are looking for instant and immediate action
* Look into and rectify all customer complaint in a timely manner and put in place corrective action to prevent reoccurrence.
* Follow the procedures for Service Points as outlined in the GSOP to comply with all procedures and safe working practices
* Maintain a thorough knowledge of all departments, DHL network, products and services so that the team are provided with accurate information on pricing, transit times, clearance delays, custom paperwork requirements, security process, accounting and sales queries

To ensure that all SP have the required supplies, equipment, technology and to continuously look for opportunities to improve this in order to provide a world class experience to the customer.

* Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers.
* Work effectively both individually and as part of a team to achieve both individual and department revenue and shipments targets and strive consistently to promote a positive team spirit
* Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of the manager
* Ensure that All tasks are completed & accurate such as daily manifesting & that CIA is done as per standard to ensure accurate and timely data to the network
* Ensure that a proper record of the supplies and also the float money are maintained at the Service Point

YOUR PROFILE :

* Excellent verbal communication skills
* Adaptability to work with multi-cultural teams and customers.
* Ability to strategically achieve revenue targets.
* Business Degree preferred in Logistics or International Business
* Excellent personal presentation, grooming and hygiene
* Good clear command of the English language
* Excellent organisational skills, including ability to prioritise workload
* Ability to effectively contribute as a team member as part of a busy team
* Proven ability to work under pressure in a fast paced, time sensitive environment
* Good understanding of DHL Network
* Strong problem-solving capability
* Desire to get the job done
* Passion to provide a world class customer experience
* Right first-time philosophy
* Sounds educational background with knowledge of the Service Industry an added advantage.
* Must be able to work under pressure and time deadlines.
* Good planning and organising skills

WE OFFER :

* Excellent career assistance within a global setting.
* Positive workplace culture and supportive colleagues.
* Diverse benefits program.

Do you find personal challenges in these varied and significant responsibilities? If so, we encourage you to apply now!