Service Engineer & Field Auditor

Service Engineer & Field Auditor – Permanent Contract – Full Time – Casablanca

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

The Service Engineer & Field Auditor is responsible for delivering on-site technical expertise, auditing customer installations, and ensuring an outstanding customer experience throughout the project lifecycle. By combining deep technical knowledge with a proactive and consultative approach, this role supports Sulzer’s commitment to reliability, performance, and customer satisfaction.

Main tasks and responsibilities :

* Provide on-site technical support for commissioning, troubleshooting, failure analysis, and training in the operation and maintenance of Sulzer equipment.
* Audit customer installations and propose tailored solutions that optimize production, reliability, and efficiency.
* Translate customer needs into concrete recommendations (e.g., equipment upgrades, spare parts strategies, maintenance optimization, or process improvements).
* Ensure an optimal customer journey, from pre-sales to final delivery, with proactive, transparent, and passionate engagement at every stage.
* Proactively engage with customers, anticipate needs, and identify opportunities for value creation.
* Comply with Sulzer’s quality policies, safety standards, and environmental regulations on both company premises and customer sites.
* Contribute to the continuous improvement of the company’s processes, services, and team environment.
* Participate in and actively support company initiatives
* Initially, to adhere to Sulzer policies: Code of Business Conduct, Authority and Approval Procedures, Risk Management, Travel policies, etc…

HSE Responsibilities :

* Ensure compliance with safety instructions, use of Personal Protective Equipment (PPE).
* Proactive intervention in the event of a dangerous situation.
* Propose improvements in terms of safety.

Competencies and behavior required (What strengths needed?)

Management Competencies: Results driven, Proactive, reliable, and capable of working independently as well as in cross-functional teams.

Leadership Competencies: Exceeding customer expectations, Ensuring accountability and integrity, Customer-oriented mindset with excellent communication and interpersonal skills Profile: Mechanical engineer or equivalent technical background

Industrial Competencies : Strong technical expertise in rotating equipment, commissioning, maintenance, and failure analysis. Ability to perform audits, analyze findings, and recommend practical, value-added solutions. Adaptability and problem-solving skills in challenging field environments.

Professional experience:

* Proven experience in field service engineering, technical support, or equipment auditing, ideally in fertilizers, or rotating equipment industries.
* Local experience and local markets knowledge
* Experience in customer-facing roles, with demonstrated ability to manage relationships across different stages of the project lifecycle.
* Knowledge of safety and environmental standards applicable to industrial sites
* Strong technical skills
* Problem-solving and conflict management
* Open for changes, demonstrates willingness to change
* International in thinking and acting
* Autonomous
* General computer skills
* Fluent in Moroccan, English and French

Your benefits: Sulzer offers a good package of benefits according to the local remuneration policy.

Location: Our service center is based in Casablanca.

Interested? Please send us your application including a complete resume and short motivation letter via the online tool.

Have a question about the role? Reach out to Rick IMALET POGO ([email protected]). We are looking forward to hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.