Service Delivery Manager

Description De L'offre D'emploi

* Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements.
* Develop standards and best practices for use across multiple projects.
* Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility.
* Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
* Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs.
* Report and escalate to IT management and the IT Steering Committee as needed.
* Effectively manage, document, and communicate project risk.
* Manage project documentation, agreements, and contracts.
* Collaborating with technical design teams to set standards for software, hardware, and security.

Compétences et expérience requises

* University Degree in Software/ Computer Engineering (Bac+4) or equivalent combination of education and work experience.
* At least 3 years of related experience in Service Delivery Management.
* Good computer skills and the ability to use business support software.
* Strong customer service, project management, and quality control skills.
* Resource planning skills
* Strong project and vendor management skills
* Experience with cloud migrations and management preferred, but not required
* Excellent communication, research, analytic, project management, and documentation skills
* Ability to handle multiple, concurrent, projects; manage vendors effectively and be responsive to users and IT staff in a timely manne.