Senior Facilities Engineer

Job Purpose

To oversee and manage all facilities operations across multiple locations within a defined geographical area. The Area Facilities Manager ensures buildings and services are safe, compliant, cost-effective, and support the client’s core business operations.

Key Responsibilities

Operations & Maintenance

* Supervise hard and soft services, including MEP systems, HVAC, cleaning, landscaping, pest control, and waste management, security, catering, etc.
* Ensure preventive and corrective maintenance schedules are effectively executed.
* Coordinate with technical teams to address breakdowns and emergencies.

Budget & Cost Control

* Prepare and manage budgets for each site.
* Control operational costs and identify cost-saving opportunities.
* Review and approve maintenance and service invoices.

Compliance & Safety

* Ensure compliance with local laws, regulations, health & safety standards.
* Conduct regular site inspections and audits.
* Follow up on corrective actions for non-compliance or safety incidents.

Vendor & Contractor Management

* Oversee third-party service providers and contractors.
* Manage service contracts and evaluate vendor performance.
* Enforce SLA and KPI compliance.

Site Management

* Conduct regular site visits and inspections.
* Maintain facility condition reports and performance dashboards.
* Act as the main point of contact for site-related escalations.

Client & Stakeholder Relations

* Maintain strong communication with clients, landlords, and internal teams.
* Address client requests and resolve service issues promptly.
* Prepare and present monthly reports to stakeholders.

Continuous Improvement

* Implement best practices and innovations in facilities operations.
* Lead energy efficiency and sustainability initiatives across sites.
* Train site teams and develop SOPs.

General Duties

* Stay abreast of changes taking place in the mortgage servicing industry and help management assimilate such changes into its business model
* Operationally focus on providing appropriate options for borrowers, including repayment plans, special forbearance, modifications, short sales and/or foreclosure across two sites, the strategic direction for daily operations to process customer requests and confirm the team is responding to customer and other third-party inquiries
* Ensure that the team is researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to determine the appropriate courses of action
* Align with external business partners to certify results and reporting comply with expectations and business requirements
* Drive continuous improvement through best practices and will capitalize on key market opportunities, ensuring that resources are wisely leveraged to maximize shareholder return
* Ensure that appropriate risk management processes are in place and that a culture of compliance with company policies is embedded in the organization
* Serve as a mentor to direct reports and be a champion of talent development within the Mortgage Servicing department
* Grow and sustain operational effectiveness by achieving monthly and annual
* Develop talent through coaching, mentoring and cross-functional training of
* Liaise closely with other functions like Finance, Legal, marketing and communications to enable a comprehensive view of workforce strategy
* Provide a safe and healthy workplace with responsibility for all QHSE compliance for both Client and supplier partners.
* Ensure contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes.
* Understand and comply with site safety rules/requirements of Client, rules inclusive of rams, permits and controls and processes within critical environments.
* Ensure safety PPE and equipment is available and utilized by both self-perform team members and supply partner team members at all times.
* Follow correct procedures and conduct incident reviews and root cause analysis (including regulatory response and reporting) and drive consequence management for all incidents.
* Ensure ongoing and required training (PPE, LOTO, confined space, etc.) is conducted and completed by all team members including monthly toolbox talks.
* All reporting must be timely and complete, and all required on site documentation must be up to date and easily accessible.

Qualifications & Skills

Education & Experience

* Bachelor’s degree in Facilities Management, Engineering, or a related field.
* 5–8 years’ experience in multi-site facilities management (including vendor oversight).
* Experience with CAFM systems is an advantage.

Skills

* Strong leadership and team management
* Budgeting and cost control
* Excellent communication and negotiation
* Analytical and problem-solving mindset
* Knowledge of HSE regulations and building codes

Working Conditions

* Frequent travel between sites
* On-call availability for emergencies
* Fast-paced and hands-on environment