Sales Support Specialist

Job Description

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Scope:

This role will support the sales team with connecting suppliers, gets best prices and submit offers to customers , follow up quotation, increase win/hit ratio & handle the shipment/routing order .

Responsibilities:

* Involve in maintaining good relationship with new customers.
* Aims to create new customer portfolio
* Organize customer visit of sales team.
* Conducts good relations with suppliers and customers
* Issue offers, quotation & S hipping orders (SO)
* Obey PSA BDP procedures during preparing offfers.
* Priorites to keep profit high during the sales
* Prepare sales and marketing related reports where management requested
* To get feedback from customer, and a s sist to solve their problems
* To prevent action against economic damage related with customer-oriented situations
* Committed to BDP’s internal procedures in filing documents
* Participate department meetings.Participate department related trainings.
* Acts in compliance with Quality Management System requirements.
* O bey Health and Safety rules.
* Handling Routing Order and Overseas shipment communication/coordination
* Coordination with Operation team & Sales team for smooth handling of shipment and milestones on timely manner.

Job Requirements

Key Competencies And Skills

* Generic Standards

▪ Strong verbal and written communication skills in both English and local language(s).

▪ Timely updates of reports and system requirements

▪ Must be able to work under pressure

▪ Ability to multitask and strong technical ability

▪ Is a critical thinker - recognizes opportunities for improvement.

▪ Knows and understands BDP's Vision, Mission and Values.

▪ Timely Milestones update on shipment to customers

Functional Standards

▪ Solid knowledge of marketing tools

▪ Powerpoint, Word, Excel

▪ Possess excellent presentation skills.

Dimensions / KPI’s

▪ 30+ phone calls/ daily to gain customers

▪ Follow up quotation with aim to Win & increase win ratio

▪ Answers price offer request in 2 hrs.

▪ Fix weekly 10+ appointments

▪ 75 quotation Per week

▪ 35%-win ratio of total Enquiry received (75)

Key Interfaces

▪ Country Sales Manager

▪ Customers

▪ Sales Team

▪ Suppliers /Agents/Carriers

▪ Operations

Qualifications/Experience

* M inimum of 2 years business experience in sales support or telemarketing at freight forwarding company
* Fluent in E nglish – written and verbal communication
* Computer Skills: Outstanding Microsoft Office Package (Excel, Word, PowerPoint, etc.)