Reservations Agent - Amanjena

Location Overview

Join our team in Amanjena. Inspired by the rose-hued buildings of old Marrakech, palatial Amanjena is close to the fabled Red City, set in its own expanse of gardens and grand open spaces. Shaded courtyards with fountains lead to the central basin, bordered by spacious standalone Pavilions & Maisons, many with private pools. Views stretch across the olive groves and palms of the oasis, extending to the High Atlas Mountains on the horizon.

Role

The Reservation Agent's mission is to respond to all reservations and requests according to hotel standards. The Reservation Agent is expected to use sales techniques effectively to promote all the hotel's services.

Responsibilities

* Be a source of information and ongoing support for clients and business partners
* Identify guest requests and anticipate solutions and responses
* Adhere to all departmental and hotel procedures and standards with honesty and rigor
* Respond to all telephone and e-mail inquiries on the same day
* Receive and record telephone and e-mail reservations
* Carry out all reservation changes and cancellations
* Prepare replies and confirmation letters according to departmental and hotel policies and standards
* Send replies after verification and validation by Reservations Manager
* Check acknowledgements of receipt after e-mail dispatch Inform and communicate all messages to the Reservations Manager (reservation changes, etc.)
* Coordinate with all other departments on guest requests
* Inform the Reservations Manager immediately of any irregularities, VIPs, complaints
* Respond to guests' questions and requests for information, whether by telephone, Internet, mail or other sources and ensure follow-up
* Respond to guest reservation requests after checking room availability and rates
* Establish and maintain productive and effective relationships with colleagues and superiors
* Ensure the confidentiality and data security for guest information
* Carry out all tasks assigned by the manager, within the scope of his professional category and according to his skills

Requirements

* Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
* 1–3 years of experience in Reservations, preferrably in luxury hospitality.
* Fluent in English and French.
* Exceptional interpersonal and guest relations abilities.
* Flexible and adaptable, and strong attention to detail.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about crafting unforgettable guest experiences through strong leadership and operational excellence, we invite you to apply to join us on our journey.