Project Manager

About Us:

We are a leading BPO company specializing in data labeling, content review, and customer service. With a robust presence in the AI and BPO industries, we pride ourselves on delivering top-notch services to our global clients. As we expand our operations, we are seeking a dynamic and experienced Project Manager who's based in Morocco to join our team.

Job Summary:

We are looking for an experienced Project Manager with a strong background in the BPO industry, particularly in data annotation, content moderation, or customer service. The ideal candidate will have at least 3 years of experience managing projects in these sectors, with a preference for candidates who have worked in leading BPO companies. The Project Manager will be responsible for overseeing the planning, implementation, and tracking of specific projects in EMEA and EU markets.

Key Responsibilities:

* Lead the onsite team and coordinate with clients to ensure projects are delivered on time and within scope as per requirement.
* Develop project plans, including timelines, milestones, and resource allocation.
* Monitor project progress and performance, providing regular updates to stakeholders.
* Identify and mitigate project risks and issues.
* Ensure adherence to industry best practices and company standards.
* Foster a collaborative and high-performance project team environment.
* Conduct post-project evaluations to identify areas for improvement.

Qualifications:

* Bachelor’s degree in Business Administration, Project Management, or a related field.
* Minimum of 3 years of project management experience, focusing on data annotation, content moderation, or customer service.
* Strong understanding of project management methodologies and tools.
* Excellent communication, leadership, and organizational skills.
* Ability to work effectively under pressure and meet tight deadlines.
* Proficiency in project management software (e.g., Microsoft Project, Asana, Trello).

Preferred Skills:

* PMP or equivalent project management certification.
* Experience with AI, machine learning projects, or customer service operations.
* Knowledge of quality assurance and compliance standards in the BPO industry.
* Familiarity with data privacy regulations and best practices.

What We Offer:

* Competitive salary and benefits package.
* Opportunity to work with a diverse and talented team.
* Professional development and career growth opportunities.
* A dynamic and inclusive work environment.