IT Technical Support Specialist (Bilingual French–English)

Languages: Fluent French & English (mandatory)

Type: Future Offshore Opportunities with International Clients

About the Role

MS2 Bilingual is proactively recruiting experienced IT Technical Support professionals in Morocco for upcoming offshore opportunities with our international clients.

You’ll play a key role in providing remote assistance, resolving technical issues, and ensuring smooth system performance for global users.

Responsibilities

* Provide remote IT assistance via chat, email, or phone
* Diagnose and troubleshoot hardware, software, and network issues
* Escalate complex problems to higher-level support teams
* Document technical incidents and resolutions accurately
* Maintain strong client communication and service quality

Requirements

* Proven experience in IT support or helpdesk roles
* Strong troubleshooting and diagnostic skills
* Fluency in French and English (spoken and written)
* Reliable internet connection and professional workspace
* Flexibility to work international schedules

Interview & Hiring Process

1. Apply via LinkedIn with your most recent resume
2. Initial screening interview with an MS2 Bilingual recruiter to evaluate technical background and language proficiency
3. Client interview (when future opportunity matches your profile)
4. Offer and onboarding through MS2 Bilingual once placement is confirmed