Desired Profile:

• Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements.

• Develop standards and best practices for use across multiple projects.

• Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility.

• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

• Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs.

• Report and escalate to IT management and the IT Steering Committee as needed.

• Effectively manage, document, and communicate project risk.

• Manage project documentation, agreements, and contracts.

• Collaborating with technical design teams to set standards for software, hardware, and security.

Competences et experience requises:

• University Degree in Software/ Computer Engineering (Bac+4) or equivalent combination of education and work experience.

• At least 3 years of related experience in Service Delivery Management.

• Good computer skills and the ability to use business support software.

• Strong customer service, project management, and quality control skills.

• Resource planning skills

• Strong project and vendor management skills

• Experience with cloud migrations and management preferred, but not required

• Excellent communication, research, analytic, project management, and documentation skills

• Ability to handle multiple, concurrent, projects; manage vendors effectively and be responsive to users and IT staff in a timely manne.