IT Support Technician (with a hardware focus for Dashcam and GPS)

Company Description

AFAQY is a leading IT and IoT service provider in Saudi Arabia and the MENA region, serving a large number of reputable clients in various industries. Since its launch in 2005, AFAQY has partnered with some of the biggest names in information technology and the Internet of Things to develop innovative solutions that optimize workflows, enhance customer experience, and achieve better business performance. With a team of talented engineers, designers, and developers, AFAQY has a proven track record of overachieving expectations for corporations and SMEs across multiple sectors. Operating from KSA, Egypt, Oman, and Qatar, AFAQY prides itself on delivering value for money, safety without complexity, and sustainable solutions.

Role Description

This is a full-time, on-site role for an IT Support Technician specializing in hardware with a focus on Camera Dashcam and GPS technologies. The role is located in Casablanca-Settat, Morocco. The IT Support Technician will be responsible for providing technical support, troubleshooting issues, and performing installing and maintaining camera and GPS systems & Sensor, assisting with computer setup and software configuration, as well as ensuring all equipment is operating efficiently and effectively.

Qualifications

* Technical Support and Troubleshooting skills
* Experience with Configuration and installation GPS and Camera Dashcam & Sensor.
* Knowledge of Camera Dashcam and GPS system & Sensor installation and maintenance
* Excellent problem-solving and communication skills with the technician.
* Ability to work independently and manage time effectively
* Experience in the IT or IoT industry is a plus
* Managed installed materials, stock inventory, and SIM card provisioning.
* Repair and unblocked the GPS boitier.
* Speak Arabic and English.
* Bachelor’s degree in Information Technology, Computer Science, or related field preferred