IT support engineer

Department: IT

Location: Morocco, Casablanca

Description

We are looking for an experienced IT Engineer to join our team and contribute to the development and support of our IT infrastructure across the Forterro Group.

Key Responsibilities

* Provide on-site and remote support to users for all IT-related issues
* Educate users on current and new applications, systems, and services
* Ensure data confidentiality and system security
* Test and evaluate new hardware, software, services, and systems
* Support the rollout of new applications and services across the Forterro Group
* Administer Windows-based environments
* Install and configure computer hardware, operating systems, and applications
* Monitor and maintain computer systems (servers and workstations)
* Diagnose and resolve hardware/software issues
* Replace computer components as needed
* Administer Azure and on-premises Active Directory
* Manage cloud-based applications (e.g., Office 365, ticketing systems, Atlassian tools)
* Monitor networks and systems
* Create and maintain procedural documentation and reports
* Propose improvements and new solutions
* Support business operations (e.g., budget proposals, cost allocation, control, and reporting)

Skills, Knowledge and Expertise

* Minimum 3 years of experience in a similar role within large international IT systems
* Strong knowledge of computer systems (software, hardware, devices, technologies)
* Solid expertise in Windows system technologies
* Eagerness to learn and master new technologies
* Proactive and solution-oriented mindset
* Curiosity and openness to new IT systems and infrastructure solutions
* Knowledge of cloud solutions is a plus
* Strong internal customer orientation
* Fluent in English (spoken and written)
* Strong analytical skills

Benefits

* A stable position within an international organization
* An attractive and competitive remuneration system
* Opportunities to work with the latest technologies
* Exciting challenges and room for personal development
* Internal and external training programs related to projects and technologies