IT Field Operations Engineer

Job Title: IT Field Operations Engineer

Main Missions:

The IT Field Operations Engineer is responsible for executing technical deployments and providing on-site support for IT infrastructure and end-user computing.

This role ensures the proper setup, maintenance, and operation of equipment, collaborating with network engineers and other stakeholders to deliver high-quality technical solutions.

Additionally, they handle procurement and asset inventory management to maintain operational efficiency.

Key Responsibilities:

· Technical Deployment

o Execute technical setups and support activities at visa center sites

o Perform racking and cabling of servers, switches, and other equipment

o Collaborate with network engineers for equipment installation and initial configuration

o Oversee contractors' work, ensuring alignment with project specifications and timelines

o Travel on missions within the country and abroad as required by business need

· Maintenance and Support

o Maintain OS and application installations, including security patches

o Monitor and maintain cooling systems, PDUs, UPS systems, and other infrastructure to prevent downtime

o Assist with user account and permission management

o Fixing and maintaining printers, scanners, biometric kits, kiosks, and other IT equipment

o Troubleshoot, upgrade, and optimize existing infrastructures to improve overall performance and meet evolving requirements

· Surveillance and Endpoint Management

o Set up and maintain surveillance systems, such as QVR Pro, livestreams, and door access controls

o Manage inventory, user accounts, and mobile devices, ensuring compliance with company policies

o Ensure regular updates and security patching for endpoints

· Procurement and Asset Management

o Handle procurement of IT equipment and ensure timely delivery to support operations

o Maintain accurate records of IT assets and manage asset inventory effectively

o Source hardware equipment and organize comprehensive buying lists, ensuring cost-effectiveness and quality with collaboration with Procurement team

· Other Responsibilities

o Collaborate with vendors for service contracts and equipment maintenance

o Participate in audits and support resolution of findings

o Highlight incidents and escalate issues when necessary

Required Skills and Qualifications:

· Minimum bachelor’s degree in computer science or equivalent professional trainings

· 2+ years of professional experience with technology systems engineering

· Hands-on experience with IT deployments, cabling, and equipment setups

· Experience with routers & switches is required

· Experience in VMware or any virtualization environment is required

· Experience in MS Active Directory is required

· Knowledge and experience with the following (the more, the better): Linux (RHEL, Debian), Bash, VMware, Microsoft Office, Windows servers, PowerShell, Windows 11, MacOS

· Excellent communication and team collaboration skills

· Strong problem-solving, critical thinking and analytical skills

· Exposure to international and multicultural work environment

· Fluency in English (B2 level equivalent)

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