About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.

Guest Experience Agent – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco 

About Four Seasons Hotels and Resorts: 

Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing.  At Four Seasons, we are powered by people and our culture enables everything we do. 

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. 

About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco: 

This incredible hotel located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.    

The Role of the Guest Experience Agent: 

We currently have an opportunity for a talented and Guest Exeprience Agent to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco!

As a Guest Experience Agent, Your Responsibilities Are

• Deliver a warm, personalized welcome and departure, ensuring smootand efficient check-in and check-out experiences

• Anticipate guest needs, manage requests, and resolve concerns promptly with proactive follow-up

• Maintain accurate guest profiles, preferences, and interaction records, ensuring strong attention to the administrative side of the guest experience

• Prepare personalized welcome cards and special communications to enhance guest recognition

• Coordinate with all departments to ensure seamless, consistent, and high-quality service delivery

• Monitor arrivals, departures, and in-house guests to prioritize and personalize service

• Organize special arrangements, amenities, and tailored experiences to elevate guest satisfaction

• Recognize returning guests and create memorable “wow moments” aligned with Four Seasons standards

• Conduct routine inspections of guest rooms to ensure quality and maintenance standards

• Handle administrative tasks, reporting, and communicate guest feedback or incidents

• Support team operations, participate in briefings, and assist colleagues during peak periods

Our Ideal Guest Exeperience Agent candidate will have: 

We are seeking a talented Guest Experience Agent to join our team at Four Seasons Hotel Rabat Kasr Al Bahr!

• Strong communication and interpersonal skills

• High attention to detail and organizational ability

• Problem-solving mindset with a guest-focused approach

• Ability to multitask in a fast-paced environment

• Knowledge of hospitality systems (Opera) is an advantage

•   Fluency in French, Arabic and English is a must for this location, along with eligibility to work in Morocco. 

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.  As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”