Description

GO HR Portal (for all employees) and Manager Pit Stop (for managers) are - since 2023 for all of AXA GO countries - the only point of information for any documentation and knowledge around GOT services and offers.

GO HR Portal is not only a knowledge base with documentation, but it is also a requests tool where all employees and managers can ask their questions on HR matters.

Job Summary

Proactive and detail-oriented, the Global HR Content Specialist role aims to oversee the management and maintenance of the HR knowledge base within our GO HR portal. ensuring that all HR-related information is accurate, up-to-date, easily accessible, and user-friendly, thereby supporting efficient HR operations and enhancing employee experience.

ROLE OF GLOBAL HR SUPPORT SPECIALIST

HR Content Specialist Has Three Main Responsibilities

* Responsible of publishing the HR content in GO HR Portal on time & on quality.
* Responsible of providing qualitative answers to requests received from employees using GO HR Portal or - when needed - re-routing the request to the right contact group.
*  Responsible of providing follow up on KPI's

The Global HR Content Specialist contributes to deliver according to SLA (Service Level agreement) terms & conditions.

JOB CONTENT

* Manage and oversee all content on the internal HR Portal for 13 countries, ensuring accuracy, relevance, and timely publication.
* Proactively coordinate with multiple content owners across local and global topics to gather, review, and approve articles.
* Assist content owners (GOT service owners) in preparing, editing, and formatting articles for publication.
* Leverage Secure GPT tool to support content creation, editing, and translation processes.
* Manage translations of content, ensuring quality and contextual accuracy, leveraging Secure GPT.
* Apply UI/UX design principles to optimize content layout and user experience.
* Use CSS and HTML skills to make necessary formatting adjustments and troubleshoot layout issues.
* Proactively identify content gaps and recommend improvements.
* Monitor content performance and user engagement metrics to inform updates.
* Enforce content governance standards and best practices.

Qualifications

Skills required

* Proven experience in content management, editing, or related roles.
* Strong ownership mentality with proactive approach to content quality and updates.
* Demonstrates curiosity
* Familiarity with UI/UX design principles.
* Knowledge of CSS and HTML for formatting and layout adjustments.
* Experience using Secure GPT or similar AI tools for content support.
* Excellent communication and coordination skills across diverse teams and countries.
* Ability to work independently, prioritize tasks, and meet deadlines.
* Experience managing multilingual content and translations.
* Attention to detail and high standards for content accuracy and presentation.
* Basic understanding of HR topics is a plus.