Fast Track Manager

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?

If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Executive Lounges (Proudly part of Swissport). With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.

Job Summary

As a Fast Track Manager, you will oversee the delivery of premium Meet & Assist and Fast Track services, ensuring exceptional passenger experiences from arrival to departure. You will lead a team of agents, coordinate service operations, liaise with airport partners, and uphold the highest standards of customer service, safety, and efficiency. Your leadership, attention to detail, and passion for service will shape the overall traveler experience.

Your activities

* Operational Leadership
* Supervise the Fast Track & Meet & Assist team to ensure smooth and efficient daily operations.
* Oversee passenger escort services through security, immigration, and boarding processes.
* Ensure all bookings, schedules, and service requests are accurately managed and executed.
* Maintain constant communication with airport authorities, airlines, and internal departments to ensure seamless coordination.

Customer Service Excellence

* Act as the primary point of escalation for VIP and premium passengers.
* Guarantee a high-quality, personalized service that exceeds passenger expectations.
* Ensure staff maintain a professional appearance and demeanor at all times.

Team Management & Training

* Coach, motivate, and develop team members to deliver consistent, outstanding customer experiences.
* Conduct performance reviews and support continuous learning and improvement.
* Manage staffing levels and shift planning to meet operational demands.

Compliance & Safety

* Ensure all services adhere to airport regulations, safety standards, and internal procedures.
* Report and address any operational challenges, service disruptions, or safety concerns promptly.

Your profile

* BAC+5 in hospitality, tourism, business administration, or a related field.
* Proven leadership experience in customer-facing roles; airport operations, hotel management, or concierge services are strong assets.
* Fluent in French & English; additional languages are an advantage.
* Exceptional interpersonal, communication, and problem-solving abilities.
* Highly organized, autonomous, and skilled at managing multiple priorities in a fast-paced environment.
* Professional appearance, strong sense of responsibility, and a genuine passion for delivering world-class service.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!