Executive Assistant

Company Description

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Job Description

The Fairmont La Marina Rabat Salé is recruiting an Executive Assistant to join its team.

Job Purpose

To provide high-level administrative support to the General Manager while coordinating and overseeing quality-related initiatives, ensuring compliance with brand standards and driving guest satisfaction excellence.

* Skilled in leading and executing predefined projects

Key Responsibilities

* Executive Assistance :
* Manage the General Manager’s calendar, appointments, and travel arrangements.
* Organize meetings, prepare agendas, take minutes, and follow up on action points.
* Handle correspondence and confidential documents with utmost discretion.
* Quality Coordination:
* Monitor key quality performance indicators (LQA, TrustYou, internal audits, etc.).
* Support the development, implementation, and tracking of departmental quality action plans.
* Coordinate and facilitate quality meetings with departmental leaders.
* Serve as the link between operational teams and management on quality projects.
* Communication & Reporting:
* Compile and prepare quality reports for senior leadership and corporate stakeholders.
* Draft internal documents and quality-related communications (procedures, newsletters, etc.).
* Conduct research and benchmarking on hospitality best practices in service and guest experience.

Qualifications

* Degree in Hospitality Management, Business Administration, (Bachelor’s level or higher).
* Previous experience in a similar position in a luxury hospitality environment.
* Strong organizational, interpersonal, and written communication skills.
* High level of discretion, initiative, and analytical thinking.
* Fluent in English and French, both spoken and written.
* Proficient in Microsoft Office.

Additional Information

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