EMEA Cloud Customer Success Manager

Position

EMEA Cloud Customer Success Manager

Job Description

About Arrow ECS Cloud Team

Joining the Arrow ECS Cloud team means working at the heart of our cloud strategy. Cloud technology is a key driver of our success, and scaling support for partners across EMEA is critical. This role focuses on enabling long-tail cloud partner success through strategic programs and structured frameworks.

Role Overview

As EMEA Cloud Customer Success Manager, you will manage and grow long-tail cloud partners across EMEA, working closely with the EMEA Cloud Program Manager and local cloud teams. You will ensure partner engagement, program alignment, and data-driven performance tracking, with a strong focus on Cloud and AI initiatives.

Key Responsibilities

* Drive partner success using structured frameworks and strategic programs
* Align Cloud and AI initiatives with company priorities across EMEA
* Collect and analyze partner data to support decision-making
* Engage internal stakeholders for continuous program improvement

Working Environment

You will be part of a multicultural EMEA team.

Requirements

* 2+ years in a multinational tech/cloud company
* Experience in customer success, partner management, or program coordination
* Familiarity with cloud technologies and partner ecosystems is a plus
* Strong communication skills
* Flexibility to travel up to 25%, depending on business requirements
* Fluent in English; other EMEA languages are a plus

Benefits

* Competitive salary
* Strategic role within Arrow ECS EMEA
* Growth opportunities and leadership exposure
* Multinational team

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type

Full time

Job Category

Business Support