Digital Adoption Solutions Engineer

Job Description:

The Solution Engineer is an important role within eVia Professional Services, we are looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, user experience, and customer success.

Key Responsibilities:

* Analyse customer requirements to design and implement value-driven solutions across web, desktop, and mobile devices.
* Conduct quality assurance testing, host technical training calls, and provide troubleshooting support for customers, scrum master certification is a plus.
* Foster teamwork and cross-functional collaboration (Digital Adoption Consultant, Technical Support, and Customer Success Management).
* Build and maintain customer relationship, while providing exceptional customer service.

About you:

* 1+ years of SaaS experience.
* 1+ years of experience in Professional Services or Customer Success.
* An understanding of basic website features/technicalities (HTML and/or CSS).
* Team-player with strong interpersonal, organisational, and communication french and english skills (verbal and written).
* Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, and concisely, to a variety of different personas.
* Strong project planning skills, including but not limited to time management and risk mitigation.
* Result-oriented mindset and a keenness to detail.
* A natural excitement about new technologies.
* Strong business acumen and decision-making abilities.
* A customer-centric mindset.

About eVia Services:

We partner with organisations to accelerate their digital transformation and realise the full value of their technology investment. Our diverse, multicultural team of Digital Adoption professionals combine strategy, agile methodology and value-driven user experience knowledge to minimise digital value acceleration cycles and help our clients rapidly deliver to their employee and customer solutions at scale and respond to changing market demands faster than ever before.