Customer Support Representative

Become a part of the MyOutDesk family as a Customer Support Representative and help us deliver fantastic service to our clients. In this dynamic role, you will be responsible for addressing inquiries, resolving issues, and ensuring that customers have a smooth experience with our services. If you're someone who enjoys problem-solving and is passionate about delivering excellent customer service, we want to hear from you!

Key Responsibilities:

* Provide high-quality support to clients via phone, email, and live chat
* Handle customer inquiries, troubleshoot issues, and work to resolve them promptly
* Develop comprehensive knowledge of MyOutDesk's products and services to assist customers effectively
* Document customer interactions and maintain accurate records in our CRM system
* Collaborate with team members and other departments to enhance service and client satisfaction

About MyOutDesk:

Since 2008, MyOutDesk has been shaping the virtual workforce by connecting talented professionals with high-growth U.S. companies. We pride ourselves on creating a diverse work environment where everyone feels valued. Our motto, "Work Globally, Live Locally," reflects our commitment to providing opportunities for career growth without the need to relocate.

Requirements

* Prior experience in customer support or a related field
* Strong verbal and written communication skills in English
* Ability to troubleshoot and resolve customer issues while maintaining a positive attitude
* Excellent organizational skills and attention to detail
* Proficient in CRM tools and customer support software
* Ability to work effectively in a team environment
* Education: Bachelor's Degree or equivalent experience is preferred

Benefits

At MOD, we believe in taking care of our team members so they can perform their best. We offer:

* Competitive Salary: Above industry-standard, reflective of your experience and contribution
* Generous Paid Time Off (PTO): Exceeds industry standards, recharge and prioritize your well-being
* Professional Growth Opportunities: Be part of MOD's African expansion strategy, with opportunities for leadership development and career advancement
* Cutting-Edge Tools and Resources: Access to industry-leading platforms to support your success
* Collaborative Culture: Our team values innovation

Join us and enjoy a unique experience in the heart of Casablanca