Customer Service Representative

Company Description

At Eastvantage, we create meaningful work relationships across the globe by offering premier managed services and outsourcing solutions that drive business growth. With a team of inspired experts, we provide specialized solutions in software development, technology support, customer relationship management, and various business support functions. Our services deliver measurable outcomes through 24/7 service delivery in 15 languages from our offices in the Philippines, India, Vietnam, Morocco, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Tangier. The Customer Service Representative will be responsible for managing customer interactions, addressing inquiries, resolving issues, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves handling various customer communication channels and maintaining accurate records of customer interactions.

Qualifications

* Customer Service Representatives, Customer Support, and Customer Service skills
* Customer Satisfaction and Customer Experience skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and handle stress efficiently
* Proficiency in multiple languages is a plus
* High school diploma or equivalent; additional qualifications are a plus
* Experience in a customer service role is preferred